Express Customer Service
We garantee we'll answer any question you have within 24 hours.
Acquista 2 o più paia di sneakers e ricevi in omaggio 2 paia di lacci a sorpresa!
DELIVERY AND SHIPPING
Shipping on www.ballodasola.com is free for Italy, while for all other EU countries the shipping costs are 12 Euros and will be calculated when purchasing the goods.
For Italy, delivery takes approximately 2-5 working days, to be calculated from the moment the order is shipped (and based on the production times of the individual customized shoe).
For foreign countries, delivery is approximately 8-10 working days, to be calculated from the moment the order is shipped.
When the purchase is shipped from our warehouses, you will receive a shipping confirmation email.
EXCHANGES AND RETURNS
Each shoe purchased on www.ballodasola.com is packaged and customized by hand to measure for the customer AFTER the order has been placed.
For the uniqueness and customization of each individual product purchased on www.ballodasola.com, it is possible to make ONLY ONE CHANGE of the number of the goods but NOT THE RETURN.
Change of Shoes
The change can only be made with a different size of the same purchased item. The change can only be made once.
The deadline for making the change is 14 days from the date of receipt of the goods.
The costs for the change of goods are borne by the customer and amount to 20 Euros per pair of sneakers (return shipping) valid for all models of personalized sneakers and 10 Euros for BalloDaSola personalized sandals.
It is necessary that the goods are completely intact in the original packaging and that the purchase receipt is inserted inside the box.
Change of Clothing
The change can only be made with a different size of the same model purchased. THE CHANGE CAN BE MADE ONLY ONCE.
The deadline for making the exchange is 14 days from the date of receipt of the goods.
The costs for the exchange of the goods are borne by the customer and amount to 20 Euros per pair of sneakers (return shipping) valid for all models of personalized sneakers and 10 Euros for the personalized BalloDaSola Sandals.
It is necessary that the goods are completely intact in the original packaging and that the purchase receipt is inserted inside the box.
To make the exchange of goods, you must contact us at 0541 920480 during shop hours or 0541 922400 during laboratory hours or write an email to ordini@ballodasola.com with the subject "Exchange of goods no. order...." to reserve the item you want in replacement and receive the instructions for the exchange.
PAYMENTS
Buy in total safety and using the payment method you prefer between: Credit Card, PayPal, Poste Pay and Bank Transfer.
It is not possible to pay on delivery by cash on delivery.
Orders placed by bank transfer will be processed after confirmation of the transfer to our current account (2/3 days).
To pay with Poste Pay you can use the credit card payment form and select Visa as the circuit. Then enter the Poste Pay card details.
FIRST ORDER DISCOUNT
For your first purchase on our online shop you can take advantage of the 5% discount applicable to all products. Enter the code WELCOME5 at checkout.
PRODUCT CARE
For shoes with Glitter, leather, studs and embroidery, wash delicately in cold water, avoiding rubbing directly on accessories or delicate fabrics. DO NOT WASH IN THE WASHING MACHINE
Do not leave the shoes soaking or damp, proceed to dry the inside and outside of the shoe using a hairdryer.
We use metal components subjected to anti-rust treatment, however this does not guarantee that rust will not appear if the shoes are wet and/or left exposed to humidity for a long period.
For hand-painted shoes with graffiti, do not wash them by immersing them in water but use a damp cloth and clean them delicately. DO NOT WASH IN THE WASHING MACHINE
PRODUCTS AND GUARANTEE OF AUTHENTICITY
On www.ballodasola.com we offer for sale only original branded products purchased directly from selected fashion houses, manufacturers and authorized retailers and subsequently customized with manual and artisanal workmanship in our laboratories in Italy.
SPECIAL REQUESTS*
Do you already have a pair of sneakers and would like to customize them?
Would you like to customize a pair of sneakers in a different way from those you already find in our online shop?
Do you have a special customization request in mind?
Write us your idea at info.ballodasola@gmail.com
*sneakers customized on request and customer model cannot be changed
Shipping on www.ballodasola.com is free for Italy, while for all other EU countries the shipping costs are 12 Euros and will be calculated when purchasing the goods.
For Italy, delivery takes approximately 2-5 working days, to be calculated from the moment the order is shipped (and based on the production times of the individual customized shoe).
For foreign countries, delivery is approximately 8-10 working days, to be calculated from the moment the order is shipped.
When the purchase is shipped from our warehouses, you will receive a shipping confirmation email.
EXCHANGES AND RETURNS
Each shoe purchased on www.ballodasola.com is packaged and customized by hand to measure for the customer AFTER the order has been placed.
For the uniqueness and customization of each individual product purchased on www.ballodasola.com, it is possible to make ONLY ONE CHANGE of the number of the goods but NOT THE RETURN.
Change of Shoes
The change can only be made with a different size of the same purchased item. The change can only be made once.
The deadline for making the change is 14 days from the date of receipt of the goods.
The costs for the change of goods are borne by the customer and amount to 20 Euros per pair of sneakers (return shipping) valid for all models of personalized sneakers and 10 Euros for BalloDaSola personalized sandals.
It is necessary that the goods are completely intact in the original packaging and that the purchase receipt is inserted inside the box.
Change of Clothing
The change can only be made with a different size of the same model purchased. THE CHANGE CAN BE MADE ONLY ONCE.
The deadline for making the exchange is 14 days from the date of receipt of the goods.
The costs for the exchange of the goods are borne by the customer and amount to 20 Euros per pair of sneakers (return shipping) valid for all models of personalized sneakers and 10 Euros for the personalized BalloDaSola Sandals.
It is necessary that the goods are completely intact in the original packaging and that the purchase receipt is inserted inside the box.
To make the exchange of goods, you must contact us at 0541 920480 during shop hours or 0541 922400 during laboratory hours or write an email to ordini@ballodasola.com with the subject "Exchange of goods no. order...." to reserve the item you want in replacement and receive the instructions for the exchange.
PAYMENTS
Buy in total safety and using the payment method you prefer between: Credit Card, PayPal, Poste Pay and Bank Transfer.
It is not possible to pay on delivery by cash on delivery.
Orders placed by bank transfer will be processed after confirmation of the transfer to our current account (2/3 days).
To pay with Poste Pay you can use the credit card payment form and select Visa as the circuit. Then enter the Poste Pay card details.
FIRST ORDER DISCOUNT
For your first purchase on our online shop you can take advantage of the 5% discount applicable to all products. Enter the code WELCOME5 at checkout.
PRODUCT CARE
For shoes with Glitter, leather, studs and embroidery, wash delicately in cold water, avoiding rubbing directly on accessories or delicate fabrics. DO NOT WASH IN THE WASHING MACHINE
Do not leave the shoes soaking or damp, proceed to dry the inside and outside of the shoe using a hairdryer.
We use metal components subjected to anti-rust treatment, however this does not guarantee that rust will not appear if the shoes are wet and/or left exposed to humidity for a long period.
For hand-painted shoes with graffiti, do not wash them by immersing them in water but use a damp cloth and clean them delicately. DO NOT WASH IN THE WASHING MACHINE
PRODUCTS AND GUARANTEE OF AUTHENTICITY
On www.ballodasola.com we offer for sale only original branded products purchased directly from selected fashion houses, manufacturers and authorized retailers and subsequently customized with manual and artisanal workmanship in our laboratories in Italy.
SPECIAL REQUESTS*
Do you already have a pair of sneakers and would like to customize them?
Would you like to customize a pair of sneakers in a different way from those you already find in our online shop?
Do you have a special customization request in mind?
Write us your idea at info.ballodasola@gmail.com
*sneakers customized on request and customer model cannot be changed
Express Customer Service
Sale price€4,99
Regular price
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Express Customer Service
Sale price€4,99
Regular price
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