DELIVERY AND SHIPPING

Shipping on www.ballodasola.com is free for Italy, while for EU countries the shipping costs may vary and will be calculated when purchasing the goods.

For Italy, delivery takes place approximately within 2 working days, to be calculated from the moment the package leaves our warehouse (1-2 working days from the date of the order and based on the timing of the creation of the single personalized shoe which takes place AFTER the order).

When the package is shipped from our warehouses, you will receive a shipment confirmation email.

EXCHANGES AND RETURNS

Every shoe purchased on www.ballodasola.com it is packaged and handcrafted to measure for the customer AFTER the order has been placed.

For the uniqueness and personalization of each single product purchased on www.ballodasola.com it is possible to CHANGE the number of the goods but not the return.

The exchange can only be made with a different size of the same purchased item. The change can only be made once.

The deadline for making the exchange is 14 days from the date of receipt of the goods.

The costs for changing the goods are charged to the customer and amount to 20 Euros per pair of sneakers (return shipping) valid for all customized sneakers models and 10 Euros for BalloDaSola personalized sandals.

To exchange goods, you must contact us at 0541 920480 or write an email to orders @ballodasola.com with subject "Change of goods order no...." to reserve the item you want to replace and receive the exchange instructions.